At Velmora Retail LLC, we aim to provide a convenient and reliable delivery experience for our customers.
We offer shipping services to destinations within the United States and selected international locations.
This Shipping Policy explains our order processing procedures, shipping arrangements, delivery estimates, and related terms.
1. Shipping Destinations
We ship orders to eligible addresses within the United States and internationally.
International shipping availability depends on destination country, carrier coverage, local regulations, and customs requirements.
Some locations may not be eligible for delivery due to shipping restrictions or carrier limitations.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing time includes order verification, preparation, and packaging.
During periods of high order volume or unforeseen operational delays, processing may take longer.
3. Shipping Time
Estimated delivery times vary depending on the shipping destination and selected shipping service.
Domestic Shipping (United States):
Estimated delivery time: 5–10 business days after shipment.
International Shipping:
Estimated delivery time: 7–20 business days after shipment.
These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to carrier operations, customs inspections, weather conditions, and other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout before the customer completes the purchase.
Shipping costs may vary depending on the destination, order size, package weight, and available shipping services.
Any applicable additional charges will be disclosed during checkout whenever possible.
5. Order Tracking
Once an order has been shipped, customers may receive a shipping confirmation email containing tracking information when available.
Tracking updates may take some time to appear after the carrier receives the package.
Customers can use the provided tracking information to monitor the shipment.
6. International Orders and Customs
International shipments may be subject to customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause delivery delays that are outside our control.
Customers are responsible for ensuring that their delivery address complies with local import and delivery requirements.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered processing or has been shipped.
8. Delayed or Missing Packages
If your package has not arrived within the estimated delivery period, please contact our customer support team.
We will review the available tracking information and work with the shipping carrier when necessary.
Delivery delays may occur due to weather conditions, customs inspections, carrier disruptions, holidays, or other circumstances beyond our reasonable control.
