1. What products does Velmora Retail LLC offer?

We offer bedding and bedroom essentials, including bedding sets, duvet covers, bed sheets, pillowcases, comforters, blankets, and related products.

2. Where do you ship?

We offer shipping within the United States and to selected international destinations. Shipping availability depends on the destination and carrier coverage.

3. How long does shipping take?

Domestic orders generally take 5–10 business days after shipment. International orders generally take 7–20 business days after shipment.

These are estimated delivery times and may vary depending on location, customs processing, and carrier conditions.

4. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

5. How can I track my order?

Once your order has shipped, tracking information may be provided by email when available.

6. Can I cancel my order?

You may request cancellation before your order enters the shipping process. Please contact customer support as soon as possible.

7. What is your return policy?

Eligible products may be returned within 30 days of receipt, subject to our Return & Refund Policy.

Products must generally be unused and in their original condition.

8. What if my item arrives damaged?

Please contact us within 7 days of delivery and provide your order number, a description of the issue, and supporting photographs.

We will review your request and provide an appropriate resolution.

9. How long do refunds take?

Approved refunds are generally processed within 3–5 business days after the returned product has been received and approved.

Your bank or payment provider may require additional time to display the refund.

10. Do you offer international shipping?

Yes. We ship to selected international destinations. Customs duties, import taxes, and related charges may apply depending on the destination country.

11. Are payments secure?

Payments are processed through supported third-party payment providers using their applicable security procedures. We do not directly store complete credit card numbers or CVV security codes.