Velmora Retail LLC respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make purchases through our website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Phone number.

Order Information:

  • Products purchased.
  • Order history.
  • Transaction details.
  • Order status and delivery information.

Payment Information:

Payments are processed through third-party payment providers. We do not directly store complete credit card numbers or CVV security codes.

Technical Information:

  • IP address.
  • Browser type.
  • Device information.
  • Website usage information.
  • Cookies and similar tracking technologies.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill customer orders.
  • Arrange shipping and delivery.
  • Process payments and refunds.
  • Respond to customer inquiries.
  • Provide order confirmations and updates.
  • Improve our website and shopping experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with applicable legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may help us:

  • Remember shopping cart contents.
  • Maintain website preferences.
  • Improve navigation and performance.
  • Analyze website traffic.
  • Support security and fraud prevention.

You may manage or disable cookies through your browser settings. Certain website functions may not work properly if cookies are disabled.

4. Sharing of Information

We do not sell personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers.
  • Shipping and delivery companies.
  • Website hosting providers.
  • Website analytics and security providers.
  • Customer support service providers.

These providers may only use information as necessary to perform their services or as otherwise permitted by law.

We may also disclose information when required by law or when necessary to protect our legal rights and prevent fraud.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Order and transaction records may be retained for up to seven years after an order is completed, where appropriate or required for accounting, tax, legal, and business recordkeeping purposes.

Other information may be retained for shorter or longer periods depending on its purpose and applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your personal information is used.
  • Opt out of certain data processing activities where applicable.

Residents of California may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

To submit a privacy request, please contact us at:

support@velmoraretailstore.shop

We may need to verify your identity before processing certain requests.

8. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent.

If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We encourage customers to review the privacy policies of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.