At Velmora Retail LLC, customer satisfaction is important to us. We want customers to feel confident when purchasing our bedding products.

This policy explains the conditions and procedures for requesting returns, exchanges, and refunds.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must meet the eligibility requirements outlined in this policy.

2. Return Eligibility

To be eligible for a return:

• Products must be unused and in their original condition.
• Products should be returned with their original packaging and included accessories, where applicable.
• Products must not show signs of use, washing, damage, or alteration.
• Proof of purchase or an order number must be provided.

Due to the nature of bedding products, used, washed, or otherwise unsanitary items may not be eligible for return unless the item is defective, damaged, or otherwise covered by applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the damaged, defective, or incorrect item.

After reviewing your request, we will provide instructions for resolving the issue.

For confirmed quality-related issues, including defective or incorrectly supplied products, Velmora Retail LLC will cover the reasonable return shipping costs.

Depending on the circumstances, we may offer a replacement or refund.

4. Non-Quality-Related Returns

If you wish to return an item for reasons unrelated to product quality, such as a change of preference or ordering the wrong item, you are responsible for the return shipping costs.

The product must meet the return eligibility requirements stated in this policy.

5. Non-Returnable Items

Returns may not be accepted for:

• Products that have been used or washed.
• Products damaged through improper use or handling.
• Items missing essential components or original packaging when their absence affects resale eligibility.
• Products that are no longer in their original condition due to customer actions.

These restrictions do not affect any mandatory consumer rights under applicable law.

6. How to Request a Return

To begin a return, please contact our customer support team.

Email: support@velmoraretailstore.shop

Please include:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Supporting photographs when applicable.

Our team will review your request and provide return instructions.

Please do not send products back before receiving return authorization and instructions.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed within 3–5 business days after the returned product has been received and approved.

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

8. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us to discuss available replacement options.

Exchanges are subject to product availability.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has entered the shipping process.

Once an order has been shipped, it cannot be canceled and must follow the applicable return procedure.